Every year, energy theft costs us all £440 million
Meter cheating is a growing problem, costing suppliers and customers alike, and generating serious safety concerns.
No doubt, it’s an issue you’re all too aware of, and one you’re under increasing pressure from your regulator to detect and resolve. But, truly tackling the problem can seem like an uphill struggle. That’s where we can help.
A UK leading service
Let us help you tackle the problem head on. We’re already supporting other energy companies to investigate, and we’d love to help you. Whether you’ve identified suspected theft and abstraction via TRAS, ETTOS or an alternative source, we’ll help you detect trends and advise on the most effective use of field resource.
We can action your field-ready cases or, as an end-to-end solution, also manage your initial office-based investigations; determining which need field investigation
We schedule and deploy our UK wide specialist investigation team
We conduct a full on-site investigation, detecting and remedying theft and abstraction
We work with your engineers to isolate the issue and make safe
We assess theft value and commence payment collection
We fully close each case and provide feedback. We can also store or send back the meter; it’s your choice
Our service not only protects your revenues and ensures you are regulatory compliant; it safeguards your customer relationships too.
And, by proactively investigating energy theft together, we can identify other criminal activities, keep people safe and discourage future tampering.
think energy companies should do more to tackle energy theft. Current statistics show that 150,000 cases are investigated annually, but only around 1,500 people are charged.
78% positive outcomes for reactive electric accounts
1.6m units of stolen energy identified
89% of accounts are resolved
24k accounts managed
50% positive outcomes for reactive gas accounts
94% average client-verified quality score
97.2% of engineer call outs result in validation of positive outcome
2 day warrant process developed and implemented
Revenue protection: supporting the fight against energy theft
How we support one of the UK’s big six energy providers in the fight against energy theft.
are unaware of energy theft safety risks including the serious and potentially life-threatening risk to their safety.