Blog
Grosvenor Services Group: Mental Health First Aiders are an essential part of the team
As a global pandemic challenged the routines and day-to-day experiences that we all take for
January 13, 2022
RESEARCH AND INSIGHT
News
Grosvenor Services Group achieves another successful Achilles UVDB audit
Grosvenor Services Group, experts in debt collection and an industry leader in recognising and tackling
December 21, 2021
Blog
Educating a new generation of bill payers on the signs and dangers of energy theft
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with the illegal practice adding as much as £20 onto each household bill. Though a serious crime that poses financial and physical threats to energy consumers and customers, energy theft continues to be prevalent in the UK.
November 9, 2021
Blog
Energy theft: how suppliers can avoid a damaging false economy
A cost-neutral approach to the licence obligation to detect energy theft is a false economy, in this blog we explain why energy suppliers should take a more rounded, long term view.
January 17, 2020
News
Sheffield schools brush up on gas safety with Grosvenor Services Group
Utility specialists Grosvenor Services Group, part of Echo Managed Services, has been visiting schools in
November 12, 2019
News
Grosvenor is supporting Gas Safety Week 2019
Grosvenor Services Group have pledged their support for Gas Safety Week (16th-22nd September 2019) and will be conducting a variety of internal and external activities.
September 16, 2019
News
More than half of UK public in favour of energy theft amnesty
Over 50% of UK residents would be in favour of an energy theft amnesty, according to a new poll of 1,000 people
August 8, 2019
News
Achilles UVDB Audit highlights high quality standards
Grosvenor Services Group is delighted to announce our success in our recent annual Achilles UVDB
June 27, 2019
News
Grosvenor Services Group receives Credit Services Association accreditation
The Credit Services Association awards Grosvenor Services the Collectors Accreditation Initiative ‘company accreditation’ status.
April 3, 2019
News
Social media companies must crack down on dangerous tamper tutorials
Grosvenor Services calls on social media platforms to remove dangerous meter tampering tutorials.
March 11, 2019
News
86% of UK residents think energy companies must do more to tackle meter cheating
Our recent research shows that most UK consumers want to see more action to combat meter tampering and energy theft.
February 6, 2019
News
A quarter of UK residents would turn a blind eye to energy theft
Worryingly our latest research indicates that a quarter of consumers wouldn’t report a known instance of meter tampering.
January 6, 2019
Case Study
Revenue protection: supporting the fight against energy theft
How we support one of the UK’s big six energy providers in the fight against energy theft
October 18, 2018
Blog
The need for customer-centric collections
Discover why we think customer service is just as important when it comes to customers in arrears and why it’s high time to eradicate the negative debt stigma once and for all.
August 6, 2018
Research
Energy theft | A focus on consumer awareness and attitudes
A 24-page consumer research report focused on public perceptions of energy theft.
July 9, 2018
News
Grosvenor achieves near-perfect score in its Achilles UVDB Annual Audit
Grosvenor Services Group is pleased to share it’s latest Achilles UVDB Verify Audit scores.
June 18, 2018
Video
Debt Collection: Through the eyes of 1,500 UK households
See what consumers have to say about current UK debt collection processes
March 21, 2018
Research
Counting the Cost of Debt Recovery 2018
A consumer research report focused on consumer perceptions of UK debt collection practices
March 12, 2018
Blog
Energy theft – Time to take action
Find out why we believe the energy sector must do more to combat meter cheating in the battle against the UK’s energy thieves.
March 6, 2018
News
Grosvenor Services Group expands growing team with two recruits
Grosvenor Services Group is delighted to welcome Russ Brewin and Keigley Griffiths to our growing team.
February 19, 2018
Brochure
February 12, 2018
Brochure
Energy Theft Investigation Brochure
Discover our UK-wide end-to-end energy theft investigation service
November 6, 2017
News
Achilles UVDB Audit Success
Grosvenor Services was recently audited by Achilles as part of the UVDB category B2 verification process.
June 23, 2017
News
Grosvenor wins 2017 Credit Award
Grosvenor Services Group is delighted to be named the UK’s Best Outsourced Collections Provider of the Year.
May 24, 2017
News
Grosvenor shortlisted for 2017 Credit Awards
We are delighted to be named a finalist in this prestigious industry awards programme for Best Outsourced Collections Provider of the Year.
April 20, 2017
News
Two Year Contract Extension with Scottish Power
We are pleased to announce a two-year extension to our contract with long-standing client Scottish Power.
January 12, 2017
Case Study
Collecting debt for Scottish Power – the customer-centric approach
How we collect more and protect our client’s customer relationships and brand reputation
November 27, 2015
News
Grosvenor joins Echo Group
Grosvenor Services Group is delighted to join Echo Managed Services, a leading utilities sector UK customer engagement outsourcer.
March 5, 2015
News
FCA takes over regulation of consumer credit firms
The Financial Conduct Authority (FCA) today formally took responsibility for regulating the £200 billion consumer credit market.
April 1, 2014
News
Two Year Scottish Power Extension
Grosvenor Services Group is delighted to announce that Scottish Power has granted us a new two-year contract for live debt recovery.
April 1, 2014