Grosvenor Services Group: Mental Health First Aiders are an essential part of the team
As a global pandemic challenged the routines and day-to-day experiences that we all take for
As a global pandemic challenged the routines and day-to-day experiences that we all take for
Grosvenor Services Group, experts in debt collection and an industry leader in recognising and tackling
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with the illegal practice adding as much as £20 onto each household bill. Though a serious crime that poses financial and physical threats to energy consumers and customers, energy theft continues to be prevalent in the UK.
A cost-neutral approach to the licence obligation to detect energy theft is a false economy, in this blog we explain why energy suppliers should take a more rounded, long term view.
Utility specialists Grosvenor Services Group, part of Echo Managed Services, has been visiting schools in
Grosvenor Services Group have pledged their support for Gas Safety Week (16th-22nd September 2019) and will be conducting a variety of internal and external activities.
Over 50% of UK residents would be in favour of an energy theft amnesty, according to a new poll of 1,000 people
Grosvenor Services Group is delighted to announce our success in our recent annual Achilles UVDB
The Credit Services Association awards Grosvenor Services the Collectors Accreditation Initiative ‘company accreditation’ status.
Grosvenor Services calls on social media platforms to remove dangerous meter tampering tutorials.
Our recent research shows that most UK consumers want to see more action to combat meter tampering and energy theft.
Worryingly our latest research indicates that a quarter of consumers wouldn’t report a known instance of meter tampering.
How we support one of the UK’s big six energy providers in the fight against energy theft
Discover why we think customer service is just as important when it comes to customers in arrears and why it’s high time to eradicate the negative debt stigma once and for all.
A 24-page consumer research report focused on public perceptions of energy theft.
Grosvenor Services Group is pleased to share it’s latest Achilles UVDB Verify Audit scores.
See what consumers have to say about current UK debt collection processes
A consumer research report focused on consumer perceptions of UK debt collection practices
Find out why we believe the energy sector must do more to combat meter cheating in the battle against the UK’s energy thieves.
Grosvenor Services Group is delighted to welcome Russ Brewin and Keigley Griffiths to our growing team.
Discover our UK-wide end-to-end energy theft investigation service
Grosvenor Services was recently audited by Achilles as part of the UVDB category B2 verification process.
Grosvenor Services Group is delighted to be named the UK’s Best Outsourced Collections Provider of the Year.
We are delighted to be named a finalist in this prestigious industry awards programme for Best Outsourced Collections Provider of the Year.
We are pleased to announce a two-year extension to our contract with long-standing client Scottish Power.
How we collect more and protect our client’s customer relationships and brand reputation
Grosvenor Services Group is delighted to join Echo Managed Services, a leading utilities sector UK customer engagement outsourcer.
The Financial Conduct Authority (FCA) today formally took responsibility for regulating the £200 billion consumer credit market.
Grosvenor Services Group is delighted to announce that Scottish Power has granted us a new two-year contract for live debt recovery.