A debt collection agency with a difference


Increasing levels of household debt, a time-poor society and avoidable billing errors are all contributing to the mounting debt challenge facing the utilities sector. We are here to help.

For us, debt is a natural part of the customer journey. We place customer service at the heart of our DCA operation, engaging your customers and protecting your brand. There are many debt collection agencies in the UK, but there are not many who truly understand, and are experts in, customer service – and that is where we are different.

0 % of consumers...

would switch their provider and recount their story to others if they were on the end of poor debt recovery procedures.

Make a change for the better

We offer both end-to-end debt collection capability and customer service expertise, ensuring your customers are given the support and understanding they need to get back on track before debts become a longer-lasting issue, all whilst delivering industry-leading debt recovery and collection rates.

Household and commercial debt collection

Live and final debt collection

Tracing and verification of accounts

Outbound and inbound customer contact

Multi-channel customer engagement

UK wide field engagement service

24/7 customer payment self-serve options

Bespoke vulnerability collections cycles

Affordability assessments

Payment processing

0 % of consumers...

believe that their service provider wouldn’t value them as a customer if they fell into arrears.

A more personalised and tailored approach


We appreciate that every case is different. We treat customers as individuals taking into account their personal circumstances. One collection method never suits everyone, and we appreciate our strategies need to evolve as customers and their ability to pay change.

Ultimately, our approach comes down to our simple mantra: using the right solution, for the right customer, at the right time.

Supported by the right technology

Bespoke collections system

Our in-house developed debt management system allows our team to tailor customer interactions and flag vulnerabilities.

 It’s also extremely agile, enabling our development team enhance functionality quickly.

Tech in the field

Our field agents are equipped with iPads which include a tablet-enabled version of our debt management system. 

This enables real-time account updates from the field alongside the capture of document signatures. 

Integrated evidencing

Our field iPads enable our agents to geo-tag photographs directly to a customer record.

This can enrich traditional visit notes as well as support future visits and investigation.

Delivering results and great customer experiences

Find out how Grosvenor Services Group helps Scottish Power to successfully collect debt whilst treating customers fairly.

Call us on 0333 123 1471​ to find out we can help.

For new business enquiries email us at ask@grosvenorservices.co.uk