Working at Grosvenor
We are committed to delivering the highest levels of specialist services to our clients and we can’t do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success. That’s why we’re always on the lookout for fresh talent to support our exciting growth plans, so if you’d like to join the team then take a look at our current opportunities below.
Customer Relations Advisor, Sheffield
Permanent, position
Full Time and Part Time (FTE 37.5 hours)
Here at Grosvenor Services Group Ltd (part of Echo Managed Services) we are committed to delivering the highest levels of specialist services to our clients and we can’t do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success.
We are currently recruiting for Customer Relations Advisor located in our Sheffield office based in S20.
What makes a great Customer Relations Advisor?
The role requires you to have the ability to proactively engage with both internal and external customers, with negotiation of repayment of debt, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information required and complete administrator duties for our clients. You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that collections targets are met. You will comply with Data Protection and Security at all times and be committed to working towards personal targets and role specific working practices (detailed in individual PDR). The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed. The role is shared between inbound and outbound call handling, which entails to be proactively engaging with customers, clients and stakeholders, alongside administration duties.
The ideal candidate will be a strong Team Player who strives to achieve targets, they will be customer focused and results focused. A confident and assertive person is key to be successful in this position. Attention to detail is vital in this position. We need professional, enthusiastic and flexible employees to be part of the team. You will be articulate, courteous, assertive, resilient and empathetic.
What we offer you…
• Pension
• 28 days’ annual leave
• Employee discounts through My Premier Benefits
• Free Parking at our Sheffield office
• Christmas Shut Down
• Further qualifications in Customer Service or Business Administration
• Employee Advisor Programme (EAP)
Who you will be working for…
Grosvenor has been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations.
How to apply….
To join our wonderful, every growing team please email your CV to iwanttowork@echo-ms.com