Field Support Officer

Vacancy posted on: August 8, 2019

Field Support Officer, Sheffield

Permanent, Full Time (FTE 37.5 hours)

Salary:   National Living Wage  


Here at Grosvenor Services Group Ltd (part of Echo Managed Services) we are committed to delivering the highest levels of specialist services to our clients and we can’t do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success.


We are currently recruiting for a Field Support Officer located in our Sheffield office based in S20.


What makes a great Field Support Officer?

The role requires you to have the capability to take part in internal and external audits, to ensure you are Data Protection and Security compliant at all times, and committed to working towards team and personal targets of the role. The role will be supporting the Field Collection Officers with any queries they may have and to ensure the company keeps accurate and up to date information on all work undertaken.  The successful candidate will have the ability to work to arrange booking of courts dates and warrant execution dates as well as arranging bookings with external contractors that assist on warrants, therefore communication skills are key.


The role plays a large part in the administrator works for the Field Collection officers, including issuing the required letters to customers and issuing work to the field.


The ideal candidate will have excellent communication skills, with the ability to engage with customers, clients and colleagues. A confident and assertive person is vital to be successful in this position. You will have great problem solving skills and the ability to negotiate with others.


We need professional, enthusiastic and flexible employees to be part of the team, who is results driven and customer focused.



What we offer you….

  • Pension
  • 28 days’ annual leave
  • Employee discounts through My Premier Benefits
  • Free Parking at our Sheffield office


Who you will be working for….

Grosvenor has been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations.

How to apply….

To join our wonderful, every growing team please call HR on 01246 387 593 or apply by sending your CV to


Vacancy Details
Hours: 37.5 Hours
Location: Sheffield
Salary: National Living Wage
Closing Date: 31/08/2019
Role Type: Full Time and Permanent