Customer Liaison Officer

Permanent, Part time positions 


National Living Wage

Shifts Covering:  

8am – 8pm Monday – Thursday,

8am – 6pm Friday

Saturday 8am – 2pm


Here at Grosvenor Services Group Ltd (part of Echo Managed Services) we are committed to delivering the highest levels of specialist services to our clients and we can’t do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success.


We are currently recruiting for Customer Liaison Officers located in our Sheffield office based in S20.


What makes a great Customer Liaison Officer?

The role requires you to have the ability to proactively engage with customers with arrears to secure payment, or where circumstances dictate, negotiate repayment plans with those in financial difficulty. You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that collections targets are met.


The ideal candidate will be a strong Team Player who strives to achieve targets, they will be customer focused and results focused. A confident and assertive person is key to be successful in this position. We need professional, enthusiastic and flexible employees to be part of the team. You will be articulate, courteous, assertive, resilient and empathetic.


What we offer you….

  • Pension
  • 28 days’ annual leave
  • Employee discounts through My Premier Benefits
  • Free Parking at our Sheffield office


Who you will be working for….

Grosvenor has been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations.

How to apply….

To join our wonderful, every growing team please call HR on 01246 387 593 or apply via email at


Vacancy Details