Business Analyst

Vacancy posted on: June 13, 2019

Here at Grosvenor Services Group Ltd (part of Echo Managed Services) we are committed to delivering the highest levels of specialist services to our clients and we can’t do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success.

We are currently recruiting for a Business Analyst located in our Sheffield office based in S20.

Echo has a great opportunity for you to work in a fast paced, environment where your work will make a difference to deliver more tailored services and a better experience for our customers.

What makes a great Business Analyst?

The role requires you to partner with existing external customers to gather business requirements and create a clear conceptual design to meet business requirements, you will have ability to proactively engage with customers and manage the overall work plan ensure work is assigned and completed on time and within budget. support the business transition to establish change. You will be confident in writing reports, instructions and specifications for the business to utilise. And be able to present business solutions and recommendations to internal and external Stakeholders and Clients. As a Business Analyst you will be a confident communicator who is able to approach, work with, influence and challenge across all levels.  Part of being a Business Analyst you will be evaluating risks and predicting potential problems the business could come up against as well as understanding the business needs for a potential change or transformation.

The ideal candidate will have previous experience of working in a customer service or contact centre environment with a focus on delivering service excellence, ideally with two years’ plus experience in identifying, quantifying, initiating, leading and delivering process improvement plans. It is important that you have experience of working alongside operation managers and customer facing people, managing change and delivering improvements. Project Management experience is desirable for this role, including experience in delivery of change role and case development.

Grosvenor need a professional, enthusiastic and flexible Business Analyst to join our ever growing team in Sheffield. The Business Analyst will be proactive in their work, have excellent problem solving and analytical skills. The successful candidate will be able to work on your own initiative and also as part of a team. Exceptional working knowledge of all Microsoft packages is key, with strong analysis skills and the ability to quickly grasp operational issues that can occur, with the ability to communicate technical information in a way that business users understand.

What we offer you…

  • Pension
  • 28 days’ annual leave
  • Employee discounts through My Premier Benefits
  • Free Parking at our Sheffield office

Who you will be working for…

Grosvenor has been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations.

How to apply….

To join our wonderful, every growing team please call HR on 01246 387 593 or forward your CV to iwanttowork@echo-ms.com

Vacancy Details
Hours: 37.50
Location: Sheffield
Salary: Dependent on Experience
Closing Date: 27/06/2019
Role Type: Business Analyst