We are a customer-facing field services partner to UK energy and water companies
Lloyd Birkhead, Group MD, Grosvenor Services Group
We continue to support our clients and provide the existing and new services they may need during these challenging times. We’ve also adapted how we work both in the office and in the field to ensure the safety of our people and compliance with the government’s guidance on managing the risk of COVID-19.
Revenue Protection Services
Energy theft is growing and generating serious safety concerns. Our specialist UK wide team are able to respond to leads with urgency whenever and wherever they are needed. What’s more, our heritage in customer engagement and experience in debt collection means we can provide a complete, rounded and cost effective service.
Debt Collection Services
We’ve been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations to improve engagement, protect your brand, and collect more. As a customer journey specialist, this is where we excel.
Established • Trusted • Proven
We have seen considerable growth since our formation in the 1990s to become a leading field services company, with employees covering the length and breadth of the United Kingdom.
20 years’ experience
Working for 15 utility companies
A leading provider for 5 of the big six energy companies
240,000 customer field visits per year
Which service are you interested in?
We’re proud of our award winning services
When you need to contact customers in their own homes, asking another company to step in can put your brand and customer relationships at risk; but that’s where we’re different. We are customer service specialists, even in more volatile situations, winning various awards for our approach.
Call us on 0333 123 1471 to find out we can help.
For new business enquiries email us at ask@grosvenorservices.co.uk
Take a look through our research and insight...
Sheffield schools brush up on gas safety with Grosvenor Services Group
Utility specialists Grosvenor Services Group, part of Echo Managed Services, has been visiting schools in
Educating a new generation of bill payers on the signs and dangers of energy theft
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with the illegal practice adding as much as £20 onto each household bill. Though a serious crime that poses financial and physical threats to energy consumers and customers, energy theft continues to be prevalent in the UK.
Energy theft | A focus on consumer awareness and attitudes
A 24-page consumer research report focused on public perceptions of energy theft.
Debt Collection: Through the eyes of 1,500 UK households
See what consumers have to say about current UK debt collection processes