We are a customer-facing field services partner to UK energy and water companies

Lloyd Birkhead, Group MD, Grosvenor Services Group

We continue to support our clients and provide the existing and new services they may need during these challenging times. We’ve also adapted how we work both in the office and in the field to ensure the safety of our people and compliance with the government’s guidance on managing the risk of COVID-19.

You can find our COVID-19 Secure documents here.

Revenue Protection Services

Energy theft is growing and generating serious safety concerns. Our specialist UK wide team are able to respond to leads with urgency whenever and wherever they are needed. What’s more, our heritage in customer engagement and experience in debt collection means we can provide a complete, rounded and cost effective service.

Debt Collection Services

We’ve been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations to improve engagement, protect your brand, and collect more. As a customer journey specialist, this is where we excel.

Established • Trusted • Proven

We have seen considerable growth since our formation in the 1990s to become a leading field services company, with employees covering the length and breadth of the United Kingdom.

20 years’ experience

Working for 15 utility companies

A leading provider for 5 of the big six energy companies

240,000 customer field visits per year

Which service are you interested in?

We’re proud of our award winning services

When you need to contact customers in their own homes, asking another company to step in can put your brand and customer relationships at risk; but that’s where we’re different. We are customer service specialists, even in more volatile situations, winning various awards for our approach.