Utility Collections

Grosvenor Services is one of the leading utility collections companies operating in the UK.

We have been providing successful collection solutions to major utility companies since 1998, conducting thousands of pre-disconnection visits, meter-fitting visits and warrant execution visits every week of the year.

Our experienced fully employed field force and highly skilled self employed agents have a vast knowledge of collecting all types of debt. Where applicable, we would attend courts to obtain warrants and subsequently execute them throughout mainland UK.

Our knowledge and experience has allowed us to become a market leader when dealing with utility collections. Not only do we work on behalf of many of the ‘big six’ utility companies, we also have an excellent working relationship with many smaller suppliers. We are committed to going the extra mile and working alongside all utility providers in order to develop strategies and implement procedures which will be beneficial to both parties.

We pride ourselves on guaranteeing our clients the following:

  • A tailored recoveries strategy
  • All accounts returned within agreed SLAs
  • Industry leading success rate
  • Value added by gathering additional information
  • Full mainland UK coverage
  • Agreed competitive prices
  • Problem free solutions
  • Fully compliant methods
  • Highly experienced, trained and skilled staff
Our Commitment
Our commitment to delivering a quality service can be seen by visiting the ‘Compliance and Quality’ section of this site. All of our field agents are provided with the latest technology to enable them to successfully complete their work. These netbook computers provide agents access to our bespoke recoveries database. This allows data to be transferred quickly and securely between the office and field agents.

Compliance and Quality
Water Industry
In addition to working in the gas & electricity market, we also work alongside a number of water companies to provide services which include debt recovery, trace verification, vacant property and information gathering visits. Our end-to-end solutions allow us to take the stress of the recoveries away from our clients and manage the full process of the recovery strategy, whatever the requirements.