Services

Early Arrears Collections

If you want to focus on your core business activities, or don’t have the in-house capacity to conduct effective sales ledger management and chase debt up to 30 days old, we can step in and “white label” this service for you, with our expert people acting on behalf of and working as an extension of your organisation.

Prime Debt

For debt that is 30 to 120 days old, where the customer is still in residence and the account has not previously been placed with a third party for debt collection, we can take the stress of recoveries away from you, and manage the process whatever your requirements. Leaving you to focus on your core business activities.

Second Placement Debt

We have a strong record in collecting debt where others have failed, so if your current debt collection agent hasn’t performed as expected, our tailored strategies and highly skilled agents get the results you want.

Field Based Services

With nationwide field coverage, we can offer a range of field based services including those which are utility specific such as disconnection and reconnection, income maximisation inspections and void management.

Trace & Collect

Experts in tracing missing customers, we are able to collect sums due that may otherwise be written off. Using the latest databases in conjunction with our credit reference agency relationships, our in-house trace verification team, skilled debt negotiators and field agents offer a complete, unrivalled solution to enable collection from those customers you’ve lost touch with.

Litigation

When other collection strategies have failed, our litigation services can be successful where in depth research and reporting indicates that issuing legal proceedings through the courts is the most appropriate course of action for a particular customer.

Office & Field

To achieve our success, we adopt both office and field based collections strategies to maximise the opportunities to collect your debt. 150+ field agents cover the entire UK mainland visiting properties and having face to face discussions with customers. Our contact centre teams, backed by the latest technology, utilise letters, email, SMS and outbound calling, tailoring the service to each client’s specific needs.