In order to ensure that we continue to be ahead of legislation and guideline changes, as well as keeping up-to-date with industry practices, we are also a member of the Credit Services Association (CSA) and are Financial Conduct Authority (FCA) regulated as part of our consumer credit licence.
As an experienced service provider, we never lose sight of the fact that our staff are the core of our business. We aim to provide training opportunities for all staff and therefore have close links with external training companies, as well as developing a bespoke in-house training platform for our staff. The ability to achieve externally recognised qualifications, whilst being assessed on-the-job, has seen many of our staff achieving Level 2, 3 and 4 NVQs in a range of subjects. Our in-house training solution includes Induction Training, Specialist Role Training, Booster Sessions, Internal Audits / Spot Checks, External Audits and a Personal Development Plan (PDP) for all staff. This encompasses all aspects of each individual role, including Data Protection, FCA Guidelines, Ofgem / Ofcom / Ofwat Regulations and Dealing with Vulnerable Customers. This commitment to personal development has seen us achieve Investor In People accreditation.